Shipping & Returns
SHIPPING & RETURNS
Most orders will be processed within 1-2 business days after order placement and acceptance (not including weekends or holidays). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 4 shipping methods for Domestic orders: Ground Shipping (FedEx), 3-Day Select Shipping (FedEx), 2 Business Day Shipping (FedEx) and USPS for AE/APO/FPO orders.
If shipping to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat. No expedited shipping (2nd Day or 3rd Day Express) available to APO or FPO addresses.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
Black Box will accept returns** for items purchased on store.blackboxdist.com within 30 days from receipt for refund, exchange or store credit. Returns received within 14 days from receipt will get a refund back to the original form of payment. Returns received after 14 days will receive a store credit. Returns received after 30 days from receipt will not be accepted. Please note that shipping charges are non-refundable.
**No returns or exchanges are allowed on Sale/Private Sale items. All sales are final.
All returns MUST meet the following criteria:
- All tags must be attached
- All accessories must be included (i.e., belts, etc.)
- No perfume or other scents
- No human or animal hair
- No rips or tears
- No other signs of being worn
- All original packaging and hangars must be included
- No COD (Cash/Check on Delivery) packages will be accepted
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original. You may also be charged a $13 rejection processing fee for all rejected returns.
All Merchandise must be returned to:
Black Box Distribution
Attn: Black Box Returns
2777 W. Loker Ave. Suite A
Carlsbad, CA 92010
Fill out the Return Reason section included on your Packing Slip and included with your return. We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your Return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will be processed within 15 days.
A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Returns, refunds, store credits and exchanges may be made at the discretion of Black Box Distribution.
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Black Box and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.