FAQ's

HOW DO I CHECK MY ORDER STATUS?
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service at (760) 804-3300 or by using the "Help" form located on all store pages. For the quickest reponse please email customercare@blackboxdist.com.

Customer Service hours are 8am to 5pm (PST/PDT) Monday through Friday.

HOW DO I CANCEL AN ORDER OR BACKORDER?
In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by clicking here or call (760) 804-3300 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange.

Out of stock/backorders: Any orders or parts of orders that are out of stock will be cancelled. You will be notified via email if your order, or any part of your order, has been cancelled.

WHAT IS YOUR PRICING, PAYMENT & REFUND PROCESS?
All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. Your credit card will not be billed until your order has been shipped. Any applicable credits or refunds will be applied back to the credit card account used for the original purchase. We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time.

Coupon and other Promotional codes are limited to one per order. They cannot be combined.

DO YOU OFFER A WARRANTY FOR YOUR PRODUCTS?
All items are covered under our standard warranty policy.

HOW DO I UPDATE MY ACCOUNT INFORMATION?
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.

WHAT IS YOUR CUSTOMER SUPPORT HOLIDAY SCHEDULE?
Our Customer Service Dept. will be closed on the following observed Holidays in 2013:

New Year's - Jan 2
President’s Day - Feb 20
Memorial Day - May 28
Independence Day - July 4
Labor Day - Sept 3
Thanksgiving - Nov 22
Day After Thanksgiving - Nov 23
Christmas - Dec 25